Responsible Gaming at cv994
— Play Smart, Stay in Control

1. Age Restriction Policy

cv994 operates exclusively as an adult entertainment platform. Access to all gambling and betting services — including cricket betting, live casino games, slots, and all other products available through the cv994 platform — is strictly limited to individuals who are 18 years of age or older. This restriction applies to all players based in Bangladesh and is non-negotiable.

During the registration process, all applicants are required to confirm that they meet the minimum age requirement. cv994 reserves the right to request supporting documentation — including a National Identity Card (NID), passport, or birth certificate — at any point to verify that a player meets the 18+ threshold. Accounts found to be held by individuals under the age of 18 will be closed immediately, and any associated funds will be handled in accordance with our Terms & Conditions.

If you are a parent or guardian and believe that a minor may have gained access to the cv994 platform using your credentials or device, please contact our support team at [email protected] immediately so that the matter can be addressed without delay.

2. Recognising Problem Gambling

Problem gambling can affect anyone, regardless of experience level or income. It develops gradually and is often difficult to recognise from the inside. cv994 encourages all players to periodically reflect on their gambling habits and to pay attention to the warning signs listed below.

Ask yourself honestly whether any of the following statements apply to you:

• You spend more money gambling than you originally planned or can afford
• You chase losses by placing larger bets to try to recover what you have lost
• Gambling is causing arguments or tension in your relationships with family or friends
• You feel anxious, irritable, or restless when you are not gambling
• You have borrowed money or sold possessions to fund gambling activity
• You find it difficult to stop or cut down despite wanting to
• You neglect work, studies, or personal responsibilities because of gambling
• You lie to others about how much time or money you spend on gambling

If you recognise two or more of these signs in your own behaviour, we strongly encourage you to use the self-exclusion or time-out tools available through your cv994 account, or to contact a support organisation. Acknowledging the issue early is the most effective step you can take.

3. Deposit and Spending Limits

cv994 provides a comprehensive set of deposit controls that allow every player to define the maximum amount they are willing to deposit over a given period. These limits are available in three timeframes: daily, weekly, and monthly. They apply across all deposit methods, including bKash, Nagad, Rocket, Upay, and bank transfer.

How to Set a Deposit Limit

After completing cv994 Login, navigate to the Responsible Gaming section of your account settings. Select "Deposit Limits", choose your preferred timeframe, enter the maximum amount in Bangladeshi Taka (৳), and confirm. The limit takes effect immediately and will block any deposit attempt that would cause your total deposits to exceed the set threshold within the chosen period.

Adjusting or Removing Limits

Reducing a deposit limit takes effect immediately, in line with our commitment to player protection. Increasing or removing an existing limit, however, is subject to a mandatory 24-hour cooling-off period. This delay is intentional — it gives players time to reconsider decisions made impulsively during a session. cv994 staff cannot override or bypass this cooling-off period under any circumstances.

4. Time-Out and Cool-Off Features

A time-out is a short-term voluntary break from the cv994 platform. It is designed for players who feel they need a temporary pause — perhaps after a losing streak, a period of heavy play, or simply to reset their perspective. During a time-out, your cv994 account is fully suspended: you cannot log in, deposit funds, place bets, or access any gambling features.

Available Time-Out Durations

• 24-Hour Time-Out: Immediate suspension for one full day. Suitable for players who feel they need a short reset after an intense session.
• 7-Day Time-Out: A one-week break. Recommended if you have noticed that gambling is consuming more of your time or money than you are comfortable with.
• 30-Day Time-Out: A one-month break. Appropriate if you want a meaningful pause to reassess your habits without the permanence of formal self-exclusion.

To activate a time-out, log in to your cv994 account, go to Responsible Gaming settings, and select "Take a Break". Choose your preferred duration and confirm. The suspension activates within minutes. You will receive a confirmation to your registered email address. During the time-out period, any pending withdrawals will continue to be processed normally; only the ability to deposit and play is suspended.

Time-out periods cannot be shortened once activated. If you attempt to contact support to end a time-out early, our team is instructed to decline that request in order to protect your wellbeing.

5. Self-Exclusion Programme

Self-exclusion is the most robust player protection tool available at cv994. It is designed for players who have identified that gambling is causing genuine harm to their lives and who wish to make a firm, lasting commitment to stop. Unlike a time-out, self-exclusion is difficult to reverse and carries a formal review process before reinstatement.

Self-Exclusion Periods

• 6 Months: A meaningful break with a defined end date — suitable for players who want firm boundaries but anticipate returning to responsible play in the future.
• 1 Year: An extended exclusion period for players dealing with significant gambling-related challenges.
• 2 Years: A long-term commitment that removes the temptation to reconsider prematurely.
• Permanent Self-Exclusion: An indefinite closure of your cv994 account. This option is recommended for players who recognise that gambling poses an ongoing risk to their financial or personal wellbeing. Permanent exclusions are treated as final; reinstatement requests will not be entertained.

What Happens During Self-Exclusion

Once self-exclusion is activated, your cv994 account is closed, your marketing preferences are removed, and you will no longer receive any promotional communications from cv994. Your account balance will be returned to you via your registered payment method (bKash, Nagad, Rocket, or bank transfer) within the standard withdrawal processing window. You will be removed from all marketing and retargeting lists for the full duration of your exclusion.

Requesting Self-Exclusion

Self-exclusion can be initiated through your account settings under Responsible Gaming, or by contacting our support team directly at [email protected] with the subject line "Self-Exclusion Request". Our team will process your request within one business hour and confirm activation by email. If you are in distress, please contact support via live chat for the fastest response.

6. Getting Help and Support

If gambling is affecting your mental health, relationships, finances, or daily life, you do not need to manage it alone. cv994 encourages any player who is struggling to reach out — to us, or to a specialist organisation equipped to help.

Contact cv994 Support

Our support team is available 24 hours a day, 7 days a week, in Bangladesh Standard Time (UTC+6). We can help you activate deposit limits, initiate a time-out, process a self-exclusion request, or simply talk through your options. Contact us at: [email protected]

Talk to Someone

If you are based in Bangladesh and feel that gambling is becoming a serious problem, we encourage you to speak with a trusted healthcare provider, counsellor, or community mental health service. Conversations with qualified professionals are confidential and can make a significant difference. cv994 does not provide clinical counselling services, but we strongly support players in seeking professional help when needed.

Supporting a Friend or Family Member

If you are concerned about the gambling behaviour of someone close to you — a spouse, parent, sibling, or friend — here are some practical steps you can take:

• Approach the conversation calmly and without blame, focusing on specific behaviours rather than character judgements.
• Express concern and offer to help them explore the responsible gaming tools available on cv994.
• Encourage them to take a time-out or self-exclusion as a first step.
• Contact [email protected] on their behalf if they are unwilling or unable to do so themselves — we will advise on next steps confidentially.
• Consider seeking advice from a mental health professional experienced in behavioural addiction, who can guide both the affected individual and their family.

7. Tips for Safe Play

The vast majority of cv994 players in Bangladesh gamble responsibly and within their means. The following guidelines reflect the habits of players who maintain a healthy and enjoyable relationship with online gambling over the long term.

8. Our Player Protection Commitment

Responsible gaming is not a compliance checkbox at cv994 — it is a fundamental part of how we operate. We believe that a healthy, sustainable gambling environment benefits everyone: players enjoy the platform for longer, with less risk of harm; and cv994 builds the kind of long-term trust with the Bangladesh community that no short-term revenue gain could replace.

Our player protection commitments include ongoing monitoring of account activity for behavioural indicators of problem gambling, proactive outreach to players who show sustained patterns of loss-chasing or escalating deposits, strict enforcement of the 18+ age restriction through document verification, secure and confidential handling of all responsible gaming requests, and continuous review of our responsible gaming tools to align with current best practices.

cv994 does not knowingly accept deposits from, or offer promotional bonuses to, players who are currently subject to a self-exclusion order or who have indicated that they are experiencing gambling-related harm. If our monitoring systems flag an account as potentially at risk, we will reach out before any promotional communication is sent.

We are committed to operating a safe, reliable platform for adults across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, and beyond. If you ever feel that cv994 has not met this commitment, please contact [email protected] and we will investigate immediately.