cv994 Privacy Policy
— How We Handle Your Data

1. Information We Collect

cv994 collects personal information from players in Bangladesh through several channels: directly during the account registration process, through your use of platform features, and automatically through technical systems as you navigate the site. The categories of information we collect are described below.

1.1 Registration and Identity Data

When you create a cv994 account, we collect your full legal name, date of birth, a valid email address, a Bangladesh mobile number, and a preferred username. This information is required to establish your account identity, enforce our 18+ age restriction, and communicate with you about your account. If you are unable or unwilling to provide this information, you will not be able to create or maintain a cv994 account.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may request and retain copies of government-issued identity documents including your National Identity Card (NID), passport, or driving licence. We may also request proof of address (such as a utility bill or bank statement issued within the past three months) and proof of ownership of the payment method used for deposits. These documents are retained securely and used only for the purpose of verifying your identity and complying with anti-fraud requirements.

1.3 Financial and Transaction Data

We record all deposit and withdrawal transactions conducted through your cv994 account. This includes the transaction amount in Bangladeshi Taka (৳), the payment method used (for example, bKash, Nagad, Rocket, Upay, or bank transfer), the timestamp of the transaction, and the transaction reference number provided by the payment processor. We do not store full card numbers; where Visa or Mastercard payments are used, only the last four digits and the card expiry date are retained for reference purposes.

1.4 Gameplay and Betting Data

cv994 logs all betting and gaming activity associated with your account, including game titles played, bet amounts, outcome records, session durations, and responsible gaming tool usage. This data is used to calculate account balances accurately, resolve disputes, detect unusual activity patterns that may indicate problem gambling, and improve our product offering for Bangladeshi players.

1.5 Technical and Device Data

When you access cv994, our servers automatically log certain technical information including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and session timestamps. This information is used for security monitoring, fraud prevention, and aggregate traffic analysis. We do not use IP addresses to uniquely identify individuals beyond fraud and security contexts.

1.6 Communications Data

If you contact cv994 support by email or live chat, we retain a record of that correspondence. This includes the content of your message, your contact details, and the date and time of the exchange. Records are kept to ensure continuity of service and to train and quality-assure our support team.

2. Lawful Basis for Processing

cv994 processes your personal data only where a valid lawful basis exists. The primary bases on which we rely are set out below.

3. How We Use Your Data

cv994 uses the personal information we collect for the following purposes, all of which are consistent with the lawful bases stated above:

• Account Management: To create, maintain, and administer your cv994 account, including processing your cv994 Login credentials securely.
• Transaction Processing: To facilitate deposits and withdrawals via your chosen Bangladesh payment method, credit winnings to your account balance, and maintain accurate financial records.
• Identity and Age Verification: To confirm that you meet the 18+ age requirement and that the identity information provided at registration is accurate and consistent with KYC documentation.
• Fraud Prevention and Security: To monitor account activity for signs of unauthorised access, money laundering, bonus abuse, or other prohibited conduct as defined in the cv994 Terms & Conditions.
• Responsible Gaming: To identify patterns of gameplay that may indicate problem gambling behaviour and to apply responsible gaming interventions such as deposit limits, cooling-off periods, or self-exclusion where appropriate.
• Customer Support: To respond to your enquiries, resolve disputes, and maintain a record of support interactions for quality assurance purposes.
• Marketing Communications: To send you promotional offers, seasonal bonus notifications (including BPL cricket promotions, Eid offers, and Pohela Boishakh specials), and platform update announcements — subject to your marketing preferences and consent.
• Platform Improvement: To analyse aggregate usage patterns, identify technical issues, and develop new features and game content suited to Bangladeshi players.
• Legal Compliance: To comply with applicable legal obligations including anti-money-laundering requirements and to cooperate with law enforcement or regulatory authorities where legally required.

4. Cookies and Tracking Technologies

cv994 uses cookies and similar browser-based technologies to deliver a secure and functional platform experience. A cookie is a small text file placed on your device when you visit a website. The categories of cookies used on cv994 are described in the table below.

cv994 does not deploy third-party advertising cookies, social media tracking pixels, or cross-site retargeting technologies. You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from accessing authenticated areas of the platform, including the cv994 Login page and your account dashboard.

5. Data Sharing and Third Parties

cv994 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We may, however, share your information with the following categories of recipients where strictly necessary:

5.1 Payment Processors

To process your deposits and withdrawals, cv994 shares necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Each of these providers operates under its own privacy and data security policies. cv994 shares only the minimum data required to complete the transaction and does not grant payment processors ongoing access to your full account profile.

5.2 Game Technology Providers

Games and live dealer services on the cv994 platform are powered by third-party providers including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe. These providers may receive your account identifier and gameplay session data as part of the technical integration. They do not receive your full identity or financial transaction history.

5.3 Identity Verification Services

Where automated KYC verification is employed, your identity document data may be processed by a contracted identity verification provider. Such providers are bound by strict data processing agreements and are not permitted to use your data for any purpose other than the verification service they provide to cv994.

5.4 Legal and Regulatory Disclosure

cv994 will disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by applicable law, court order, or regulatory requirement. We will notify the account holder of any such disclosure request to the extent permitted by law.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of all or a material portion of cv994's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy policy applicable to your data following the transaction.

6. Data Retention

cv994 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following retention periods apply:

• Active Account Data: Retained for the duration of your account relationship with cv994 plus a period of five (5) years following account closure, in line with standard anti-money-laundering record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction to satisfy financial record-keeping obligations.
• KYC and Identity Verification Documents: Retained for five (5) years following account closure or the date of the last transaction, whichever is later.
• Support Correspondence: Retained for three (3) years from the date of the most recent communication in a support thread, to support dispute resolution and quality assurance.
• Marketing Consent Records: Retained for the duration of your account relationship plus three (3) years, to demonstrate compliance with consent obligations.
• Technical and Device Logs: Retained for ninety (90) days for security monitoring purposes, after which they are anonymised or deleted.

When personal data is no longer required, cv994 will securely delete or anonymise it so that it can no longer be associated with any individual. Anonymised, aggregate data may be retained indefinitely for analytical purposes.

7. Your Privacy Rights

As a player on the cv994 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will respond to all verified requests within thirty (30) calendar days.

• Right of Access: You may request a copy of all personal data cv994 holds about you, including the categories of data, the purposes for which it is processed, and the third parties with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain information directly within your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected and where no overriding legal obligation requires its retention. Note that financial transaction records are subject to mandatory retention periods and cannot be deleted on request during those periods.
• Right to Restrict Processing: You may request that cv994 restrict the processing of your personal data in certain circumstances, for example while a dispute about data accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request that your data be provided to you in a structured, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data where cv994 relies on legitimate interests as the lawful basis. You also have an unconditional right to object to direct marketing at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

cv994 will not charge a fee for handling data rights requests unless they are manifestly unfounded or excessive. Where a request is refused, we will explain the reason and inform you of any available remedies.

8. Security Measures

cv994 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include but are not limited to:

• Transport Layer Security (TLS): All data in transit between your device and cv994 servers is encrypted using current-generation TLS protocols.
• Password Hashing: Account passwords are stored as salted cryptographic hashes. cv994 staff cannot retrieve your plaintext password — only you know it.
• Access Controls: Access to systems holding personal data is restricted to authorised personnel on a need-to-know basis. All staff access is logged and audited.
• Two-Factor Authentication: cv994 Login supports two-factor authentication. Players are encouraged to enable this feature to add an additional layer of protection to their accounts.
• Intrusion Detection: cv994 employs automated monitoring systems that detect and alert on suspicious access patterns, including credential-stuffing attempts and unusual login locations.
• Regular Security Reviews: Our platform security posture is reviewed on a periodic basis, including assessment of third-party integrations such as payment processors and game providers.

Despite these measures, no internet-based system can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, cv994 will notify affected players without undue delay and will take all reasonable steps to mitigate the impact of the breach. Notifications will be sent to the email address registered on your cv994 account.